Customer Ratings & Reviews for Massad Insurance Agency LLC

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Amazing Customer Services!! These agents go above and beyond every single time to make sure you have the best affordable coverage.

Dana Aronson, New London, CT

I highly recommend Paul and his staff. Always prompt with all my business needs throughout the years.

Joe Pecoraro, Chester, CT

I have had my home and auto policies with the Massad Agency for many years. They have outstanding customer service and were there for me and my family during a recent claim. Very helpful, courteous and knowledgeable staff. I highly reccommend the Massad Insurance Agency for all your insurance needs.

Peter Olsen

Paul and his team are the best!

Ron Bouchard, Salem, CT

Paul is an amazing agent. He is extremely knowledgeable and professional about everything you would need him for and more. He has been invaluable to me and my family for a couple years now and I wouldn’t recommend anyone else.

Jonathan Toomey, Colchester, CT

Massad’s insurance company is awesome. Paul, Cody, and Lisa, are responsible and are always looking out for their customers. They are so good, I have been with them for 26 years and plan to stay with them.

Nick Postovoit, Madison, CT

I have had Massad for SEVERAL years for home insurance and several vehicles. Any time I need something done it’s done immediately. I always receive a call back or email within 24 hours. Paul is professional and always there to help. I recommend them 100% you won’t be disappointed.

Jennifer Carrion, New London, CT

Thank goodness for Massad Insurance! When I opened up my mobile axe throwing business, Paul and Cote were there to support me every step of the way and made sure I got the proper coverage I needed. Axe throwing insurance is an unusual type of insurance. Thankfully, the people at Massad were up for the task of getting me just what I needed and didn't brush me off as it being to difficult to find. I can't recommend Massad Insurance enough.
When you want people who care about your insurance needs, Massad is the place to go to. I highly recommend them!! They took excellent care of me!!!

Jared Weiss, Waterford, CT

Great client service, got the help that I needed every time, super friendly and kind. Very professional

MaFer Freire B

I am so impressed with Massad Insurance. Paul and his staff are excellent. I appreciate their hard work to find the best possible rates for me and my family. I highly recommend them for insurance.

Marcy Levine-Acevedo, Waterford, CT

Paul will give you the best service PERIOD.

alexander muller, Colchester, CT

Got a call from the massad agent Cote about updating my insurance policies. Saved me 650 dollars or dropped my original payment by 20%. I have had great experiences with them and they seem to get the lowest insurance rates. I recommend them if you want great service and save money.

eric wolfgang, Groton, CT

I have been with Paul Trehern at Massad Insurance for many years. He has always responded in a timely manner and been very helpful with any of my questions or concerns. Highly recommend!

Susan French, Waterford, CT

I am a long-term customer who has always felt they are appreciated and treated with the upmost respect. Cote is always friendly and professional, no matter what the circumstances are. I trust them to give me the best deal possible!

Rebecca Wilder, Clinton, CT

Very Helpful and a pleasure to work with.

Mage Runner

Recently had claims Auto/Home. These are never pleasant experiences but with this agency and one of their long time agents, Paul Trehern in my corner questions and issues were handled in a fast, professional manner. Agency has 70 years in business. Here's to 70 more helping NL county and beyond.

Diana Cerasoli, Waterford, CT

Best rate - outstanding service and very attentive to all requests

Heather Harris, Bozrah, CT

Very attentive service when we were looking for insurance policies. The agents work hard and care about clients. I recommend you get a quote today!

Michelle Pyka, Waterford, CT

the needs of the customer always come first. on the top of my list for referrals.

Patricia Todd

Paul Trehern is the best! Very responsive!

Tonilynn Wood, Quaker Hill, CT

Not sure I can say much more than this is the agency to go through. Paul is incredibly personable and has always handled my insurance needs quickly and efficiently. I always walk away with the best possible deal!

Lee Rocha Jr., Waterford, CT

Cote Mei was very helpful and friendly! She got me a great rate and it was a pleasure working with her.

Daniel Mewha, Groton, CT

Great customer service, friendly, and always looking to get you the best pricing and rates for insurance.

broadwaydogs

Massad Insurance is excellent at what they do. We have had a terrific experience working with Paul. He is communicative, professional and kind and a great person to work with. I highly recommend them.

Erika Ellis, Old Saybrook, CT

Great people. Made my life easy

Thereal Xmen

I have been a loyal customer of Massad Insurance for over 40 years. Paul, Cote and Lisa are very knowledgeable, professional responsive and provide outstanding customer service.

Jeff L, Waterford, CT

I've been with Massad agency since I started driving at 16. They provide great service for all my insurance needs.

Theresa Conley, Niantic, CT

I have been with Paul and his team for years. Always quick and always professional. And ALWAYS has my interests in mind. Grateful to work with this team!

Amanda Ballassi, East Lyme, CT

Paul at Massad Ins is very pleasant and easy to talk to direct to the point and on your side 100%! Highly recommended!

Matthew Elci, Uncasville, CT

Paul and his team do a great job. Very responsive and always looking out for the best policies for their customers

Joe F, East Lyme, CT

Our small trucking company uses Massad Insurance for all our insurance needs. We often require additional certificates written for different brokers we work with, and Paul is always very responsive and provides them quickly. Also, he is always willing to run nimbers for us with different drivers and equipment so we can make educated business decisions.. I would definitely recommend them for your commercial trucking needs!

Nichole Young

Their response time is immediate for quotes, policies, questions or concerns. It is very easy to work with them. They are very helpful and their service is very professional. I have referred many clients to them and they will come back saying how much money they are now saving. I will continue to recommend clients to Massad Insurance as I feel they are always looking out for the client's best interests and options.

Shelita Petersen, New London, CT

I have my family's cars and home insurance bundled with Massad for years now and we've been very happy. I'm also a Realtor so there are many times I'll need a quote for a client and my representative, Paul at Massad Insurance ALWAYS responds in a timely manner to my questions.

Linda Toscano Bessette, Guilford, CT

Paul Trehern is the man over there and his team is the best.

Antonio Cuevas, New London, CT

I’m usually not one to leave a review but I have to say, Massad Insurance has made auto insurance so easy for me. My husband and I were on separate insurance policies and had it not been for Paul, we would have never thought to combine our policy into one. We are so thankful that we had someone bring this to our attention and take it one step further by going above and beyond to find us the best option for us. We even ended up switching our homeowners insurance over to Massad because the service was so good. Massad Insurance is not your average big corp insurance company, they are much more personable, responsive, and genuine to work with. Another quality I love about Massad is that when I call it’s always Cote answering the phone rather than a voice automated machine. It’s the little things that count!

Amanda Begin, Wethersfield, CT

I highly recommend this office and cote mei as the insurance agent. The service I had was professional and 5 star!

Em Dem, New London, CT

Very professional and accessible. Paul and his team were very helpful through the whole process. Couldn’t be happier with the results. Highly recommended.

James Kantany, Groton, CT

Massad Insurance has been my insurance agent for 10 years and provides the most professional, reasonably priced and responsive service I've ever had the good fortune of receiving. Massad is #1 in my opinion!

Michael Fitzpatrick, Waterford, CT

I have been with the Massad Agency since 1993. I have never had an issue with any of my insurance needs. Working with Paul and his team has always been seamless. Love the quick response time too. Highly recommend them for all your insurance needs.

Cheryl Soli, Wallingford, CT

I used to go through an internet company for insurance. The difference of using Massad Insurance is like night and day. My premiums now are half of what they were with AllState and the folks from Massad Periodically check in with me to see if they can save me money. Great value.

Alison Burdick, New London, CT

I was in a pinch with time and Paul was so helpful! I effectively got auto insurance with just a phone call. Such amazing customer service. I highly recommend using Massad Insurance for all your needs!

Melanie Zizik, Oakdale, CT

Paul Trehern at Massad Insurance Agency has helped me with my insurance needs and he provides excellent customer service. He's very responsive, and without reservation I recommend him and his agency.

Kevin Power, Mystic, CT

If you haven't sat down with Paul Trehern to discuss your insurance needs you are missing out! He works over and above to get you the best quote. Knowledgeable, friendly, professional - Highly recommend!

Alicia Brothers

Thanks, Paul!

Kelim Caron

I have had my auto insurance with this office for over 16 years and have had nothing but great customer service with them. I recently called to get a quote for a lower rate on my insurance and they found me one and set it up for me super fast. They even took the time to make sure everything went smoothly with the transition. Cote was especially helpful. When I had a small issue she quickly took care if it for me. She even made follow up calls to make sure everything was resolved to my satisfaction. She is definitely an asset to the company!. Very pleasant and professional! I would recommend Massad to anyone needing insurance. They are awesome!!!!

Marie Francis

Thank you Massad for providing your expertise in helping me select my bundled insurance policy. Your professionalism and responsiveness is why I've counted on Massad for more than 20 years!

Kristine D'Angelo, Old Lyme, CT

Very knowledgeable staff, with years of experience. Paul Terhan is professional and gets back to the customers quickly. aAways available for quick quotes and advice. Highly recommended.

Franca PARRA, New London, CT

When I called to get a quote for insurance Paul was very prompt, helpful and giving of complete information. When we finished he was able to get me coverage for $1000 less then other quotes I had received. Very pleased and will be looking to them for my auto and business insurance needs as well.

Steve Fischbach, Ivoryton, CT

I have done business with the Massad Insurance Agency for more than 30 years. Paul Trehern and his team manage our home and auto policies. They are always available to answer questions, help with new auto purchases, advise on various catastrophes, and always provide the very best pricing. I highly recommend the Massad Team.

Denise Dembinski, Baltic, CT

I turned to Massad many years ago to manage all my auto, home and rental property insurance needs at the recommendation of my in-laws. Paul and the team have continually supported me over the years, providing exceptional service, competitive rates and guidance during all times that I needed it. If you’re tired of navigating the insurance world on your own, I highly recommend you reach out to Massad!

Chris Spence, Colchester, CT

Very happy with Massad for our home and auto insurance for over 20 years - excellent customer service.

David Amende

I recently went through the Massad agency for a new homeowners policy. I was amazed at the level of service that Paul Trehern provided, better than I have experienced anywhere else. The new policy also provides me with more coverage for less money than I was spending. I absolutely would reccomend them.

shane clarke, Niantic, CT

I’ve gone through Massad for car insurance for years and have always had positive experiences but I just purchased my first home and they were so helpful in getting a homeowners policy. Cote went above and beyond to get me the best rate and was super communicative and ended up saving me money!

Margaret Vining, Norwich, CT

Paul helped me with renter's and car insurance. He made it incredibly easy for me and was able to get me rates that can't be beat!

Kim Hopkins

The absolute best service and rates in the business. Switch all my insurance policies over to Massad Insurance. A pleasure doing business with them!

Patrick Papuga, Niantic, CT

I have been using Massad Ins for over 10 years, Friendly staff and their prices are great too.

Ervis Rusi, Waterford, CT

Great company and they really know their stuff. I highly recommend Massad Insurance Agency. Thanks for all of your help!

Ashleigh Johnson, Denver, CO

Paul and team are the absolute best in SECT! Helpful, honest, informative- everything you need to make sure you get the best insurance policy at the best price, all with phenomenal customer service!

Mark Matson, New London, CT

Highly recommend! Agency found me the best possible insurance coverage for my specific need. Their professional advice and support continues year after tear. Awesome team at Massad!

John Gambardella, Groton, CT

I've always liked the service that Progressive insurance provided, but, since I've been with the Massad insurance agency i am so much more impressed with them. Paul Trehern, an office manager there helped me with a computer related problem with the DMV. He was patient, professional, and so nice. I can't imagine ever going elsewhere for my insurance needs.

Karen Henderson, New London, CT

Massad Insurance Agency LLC received a rating of 5.0 out of 5 based on 60 reviews on IWantInsurance.com.

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Contact us 194 Colman St.
New London, CT 06320
Phone: 860.447.0385
Text: 860.850.2842
Fax: 860.440.3366
E : info@massadins.com

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2020 Massad Insurance Agency First Place

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